How Secret Recording Exposed a £28m Timeshare Scheme

Authorities have called it as one of the largest deceptions of its kind in the United Kingdom.

Altogether 14 defendants have been found guilty for their part in a £28m scheme to defraud in excess of 3,500 vacation property holders.

The targets were eager to get out of long-standing vacation property deals and sought out support.

Most were in the age range of 60 and 80. More than 500 of them parted with in excess of £10,000, and one individual transferred in excess of £80,000.

Those affected were subjected to high-pressure consultations continuing for six hours. They were left out of pocket, owning valueless fake "points" and continued to be bound by high-priced holiday ownership agreements they could no longer use.

The Company At the Heart of the Deception

The business at the heart of the fraud was the organization in question. They took customers' funds to fund the directors' lavish way of life of prestigious schooling, luxury homes and private jets.

The individual at the top of the organization, the main defendant, was sentenced to a seven and a half year sentence in January for conspiracy to defraud.

In the latest development, his spouse one of the co-defendants was among the last group to hear their sentences.

She was given a two-year long deferred imprisonment at Southwark Crown Court after confessing to illegal fund handling.

It has been a lengthy process and signifies a major victory for the individuals who testified, the authorities and prosecutors.

The Way the Inquiry Started

The initial awareness of the company came in the summer of 2016. I was working in the reporting team of a news organization, making current affairs programmes.

A friend noted that his parent had inherited the rights of a holiday property in a European resort and, after long-term use, had commenced searching to exit the deal.

It is important to recall how widespread vacation properties had become with British holidaymakers in the last decades of the 20th century.

Timeshares permitted families to use the same accommodation annually, or swap their time slots with fellow investors who had properties in alternative destinations. About 600,000 sun-lovers accepted that chance.

The first timeshare rush was accompanied by a many reports about dishonest operators fraudulently marketing investments. They were regularly featured on public interest TV programmes.

The typical holiday ownership agreement locked buyers for many years.

At that time, those owners who had enjoyed their guaranteed place in the sunshine for a long time were getting older, and a significant number were hoping to wave goodbye to their holiday properties.

A number had declining mobility and were unable to visit their units. Others just felt they'd enjoyed sufficient use from them. And a portion had died, in many cases leaving their heirs to inherit the deals - including their yearly fees and upkeep costs.

The Covert Probe Unfolds

And that's where the relative had been placed. She looked online for solutions and found the organization, a firm whose digital platform claimed to release her from her contract.

But, having submitted funds and scheduled a consultation with them, her family became suspicious.

Subsequent checking revealed hundreds of people saying they had handed over cash and got nothing from the service. In fact, they had lost money. A lot of it.

Our team commenced probing what was occurring. It was rapidly apparent that there were questionable operators operating in the vacation property industry.

An attorney had numerous client reports waiting to sue SMT.

The team interviewed clients who had engaged the company and they each reported similar experiences. They thought the business would purchase their timeshare from them but when they attended a meeting (for which they paid up front) they were told there was no market for their property.

Instead, they were pushed - actually coerced - to commit further cash investing in "the firm's incentive scheme", linked to the business's umbrella group, the overarching entity.

What exactly these were was rather ambiguous. They appeared to be a type of exchange medium, offering reduced-price holidays and benefits and shopping deals.

And they were reportedly "exchangeable with other owners, at a future date.

Paying cash immediately would lead to an eventual payoff that would offset the company's charges and result in the property owner ahead financially, released finally from their burdensome agreement.

An unrealistic promise? Well, yes.

A 'Deceptive Tactic'

If these accounts were accurate, this was a massive scam.

It's what is called a "bait-and-switch."

A business - here the organization - "attracts the client by promoting a defined offering only to then claim it is unavailable, pushing the client in the direction of an alternative, lesser offering.

This is against the law. Possessing all the testimony we had gathered, we argued to secretly film one of the firm's consultations.

This takes time, effort, and compelling reasons for why this is the sole method to collect the information needed to demonstrate illegal activity.

Armed with that permission, our small team set up a meeting with one of the firm's agents in Stratford-Upon-Avon.

Acting as a potential client wanting to get his mum out of her timeshare contract|holiday ownership agreement

Connie Contreras
Connie Contreras

Elena is a certified personal trainer and nutritionist with over 10 years of experience, passionate about helping others lead healthier lifestyles through practical advice.